Contact Us

Reservations can be made directly through our secure online booking system on the Book Now page. Booking direct ensures the best available rates and the most personalized guest experience.

Victoria’s Secret Hideaway is professionally managed by Staylah of the Smokies, ensuring a seamless and elevated guest experience from booking to check-out.

For assistance before or during your stay, the Staylah team can be reached at 888-454-0498 or info@staylah.com.

Minimum stay requirements may vary depending on seasonality, holidays, and demand. Current availability and minimum nights will automatically display during booking.

Our cancellation policy is provided during the booking process and within your rental agreement. We strongly recommend travel insurance for added peace of mind.

A hold or security authorization may be required depending on the booking platform and reservation details.

Booking directly through our website allows guests to avoid many third-party platform fees while receiving the same professional management and support.

Check-in begins at 4:00 PM and check-out is at 10:00 AM unless otherwise arranged in advance. Early check-in and late check-out requests may be available based on scheduling.

The roads to the cabin are paved and well-traveled, but mountain roads in the Smokies can be steep, narrow, and winding in certain areas. Guests should drive carefully, especially at night or during inclement weather.

From the security guard entrance, you will climb approximately 2,500 feet in elevation, which will take around 15 minutes.

Yes. Detailed contactless arrival instructions, access information, and property details will be sent 48 hours prior to your stay from our property manager, Staylah.

Yes. Two complimentary on-site parking/community resort passes are provided for guests during their stay.

We strongly recommend using Google Maps for navigation to Victoria's Secret Hideaway. While Apple Maps will generally get you close to the property, it may not provide directions all the way to the cabin. For the most accurate routing and arrival experience, please enter the cabin address into Google Maps before beginning your trip. Detailed arrival instructions will also be provided prior to check-in.

Victoria’s Secret Hideaway comfortably accommodates up to 6 guests.

Yes — the cabin features panoramic Smoky Mountain views from multiple levels, including the balconies, hot tub, outdoor dining area, and fire-table lounge.

Absolutely. Guests can enjoy a private hot tub overlooking the mountains along with a Nordic-inspired sauna experience designed for relaxation and wellness.

Yes. Victoria’s Secret Hideaway is thoughtfully designed to offer a peaceful, private mountain retreat for both couples and families. Guests can enjoy the tranquility of the Smoky Mountains while remaining just a short drive from the dining, shopping, entertainment, and attractions of Pigeon Forge and Gatlinburg.

Yes. Complimentary high-speed Wi-Fi is available throughout the property.

Yes. The cabin includes smart TVs for streaming your favorite entertainment services using your personal accounts.

Yes. The kitchen is stocked with cookware, dishes, glassware, appliances, and essentials to help guests enjoy everything from morning coffee to full dinners with mountain views.

Yes! Complimentary EV charging is available for guests through our Tesla/NACS charging station. Non-Tesla electric vehicles are welcome to charge with a compatible NACS-to-J1772 adapter, which guests should bring with them.

Yes. The hot tub is professionally cleaned, sanitized, and inspected between guest stays.

Guests can enjoy spa-inspired touches throughout the cabin including luxury robes, spa slippers, and boutique-style amenities designed to elevate the experience.

Guests who fall in love with our luxury spa robes may purchase them as a keepsake from their stay for $125 per robe. The European Shower Mist is to remain in the showers. The custom spa slippers are complimentary and can be taken home.

Yes. High-speed Wi-Fi and comfortable indoor spaces make Victoria's Secret Hideaway ideal for remote work and extended stays.

Please dispose of all trash in the bear-proof receptacles. To help keep wildlife safe and maintain a clean environment, do not leave garbage on the decks, porches, or inside your vehicle at any time. Properly securing trash helps prevent unwanted visits from bears and other wildlife common to the Smoky Mountains.

From the resort’s security guard entrance, the cabin is approximately 10+ minutes from many popular Pigeon Forge attractions depending on traffic and weather conditions.

From the resort’s security guard entrance, Downtown Gatlinburg and the entrance to Great Smoky Mountains National Park are typically around 25 minutes away.

One of the area's top attractions, Dollywood is approximately 10 miles from the resort's gated entrance, offering guests easy access to world-class entertainment, dining, and family fun.

Yes. Guests may see bears, deer, wild turkeys, and other wildlife native to the Smoky Mountains. Please never approach or feed wildlife and always lock your cars, secure food, and trash properly.

Four-wheel drive is generally not required during normal weather conditions. During winter weather events, guests should monitor forecasts and use appropriate caution. Four-wheel drive is necessary during winter weather events!

Yes. Guests are within convenient driving distance of restaurants, grocery stores, entertainment, hiking trails, and local attractions.

Pets are not permitted.

Smoking and vaping are not permitted inside the cabin. Additional cleaning or remediation fees will apply for violations.

Parties, large gatherings, and unauthorized events are prohibited to preserve the peaceful guest experience and surrounding community environment.

Yes. For guest safety and property security, exterior cameras are installed in select outdoor areas. No cameras are located inside the cabin or private outdoor guest spaces.

Victoria’s Secret Hideaway was thoughtfully designed as a luxury Smoky Mountain spa retreat — blending panoramic views, wellness-inspired amenities, boutique hospitality touches, and elevated mountain living into one unforgettable experience.

Absolutely. The cabin is especially popular for anniversaries, romantic getaways, honeymoons, and relaxing couples’ escapes thanks to its private spa atmosphere and scenic mountain setting.

Yes. While Victoria’s Secret Hideaway is thoughtfully designed with luxury, relaxation, and romance in mind, it is also family-friendly and offers spacious accommodations, entertainment options, and convenient access to the area's most popular Smoky Mountain attractions. The upper-level loft features custom-built bunk beds and a queen bed, creating a fun and comfortable space for children and additional guests. Meanwhile, the lower level serves as a tranquil couples' retreat, providing privacy and separation for parents seeking a peaceful getaway.

Guests often describe the experience as peaceful, cozy, luxurious, romantic, and restorative — with panoramic views that create an unforgettable Smoky Mountain escape.